At Aamrapaali, we value our guests and customers and aim to provide a smooth, transparent booking experience. This Refund & Cancellation Policy explains the terms and conditions applicable to bookings, payments, cancellations, rescheduling, and refunds for services offered by Aamrapaali through https://aamrapaali.com/.
This policy applies to bookings for our water park, resort facilities, wedding venues, lawns, event spaces, and other services, subject to the specific terms communicated at the time of booking.
Customers who wish to cancel a confirmed booking must contact the Aamrapaali team using the official contact details provided on our website.
Customers are advised to review the applicable cancellation terms carefully before making a payment.
Refund eligibility depends on the type of service booked, the applicable booking terms, the timing of the cancellation, and the circumstances of the request.
A refund may be considered in the following situations:
A refund is not automatic merely because a customer submits a cancellation request. Eligibility will be determined under the relevant booking conditions.
Unless otherwise stated in the applicable booking terms or required by law, the following may not qualify for a refund:
Any non-refundable condition will be applied subject to the terms disclosed at the time of booking and applicable law.
Water park tickets and visitor packages are subject to the cancellation and refund conditions communicated during booking.
Customers should verify the ticket validity, date, applicable restrictions, and cancellation terms before completing their purchase.
Where a refund is permitted, the request will be reviewed against the ticket conditions. Unused tickets, missed visits, or changes in personal plans may not qualify for a refund if the applicable ticket terms exclude refunds.
If Aamrapaali closes the water park or cancels a booked service and cannot offer a suitable alternative, the refund or rescheduling options will be communicated to affected customers in accordance with the applicable terms and law.
Bookings for wedding venues, including Buckingham Palace Lawn, Poolside Lawn, Green View Lawn, Noor Jahan Lawn, Theme Lawn, and other event spaces, may require advance payments or token amounts to secure the selected date.
Cancellation charges and refund eligibility for these bookings depend on the agreed booking terms, the cancellation notice period, services already arranged, and any applicable contractual commitments.
Customers are encouraged to contact our booking team as early as possible if they wish to cancel or modify an event reservation.
Any refund due will be calculated according to the applicable booking agreement and communicated to the customer.
Resort reservations, accommodation, and related packages are subject to the terms confirmed at the time of booking.
The refund amount, where applicable, may depend on the cancellation deadline, length of stay, package inclusions, special offers, and any non-refundable components disclosed during booking.
Customers should contact our team before cancelling to confirm their eligibility and any applicable deductions.
Customers who wish to change their booking date or service may contact Aamrapaali to request rescheduling.
Customers should obtain written confirmation of any approved change.
Once a refund has been approved, Aamrapaali will initiate the refund through the applicable payment method or payment provider.
Approved refunds are proposed to be processed within 7–15 working days, subject to verification and payment-provider procedures. The actual time taken for the amount to appear in the customer’s account may depend on the bank, card issuer, UPI provider, or payment gateway.
If a refund is delayed beyond the communicated timeframe, customers may contact our team with their booking reference and payment transaction details for assistance.
Where possible, approved refunds will be returned to the original payment method used for the transaction.
Customers may be asked to provide reasonable information necessary to verify the booking and payment. For security reasons, customers should never share their passwords, UPI PINs, card PINs, or OTPs with anyone claiming to process a refund.
To submit a refund or cancellation request, please follow these steps:
Incomplete requests may require additional information before they can be processed.
Events such as severe weather, government restrictions, emergencies, technical problems, or other circumstances beyond reasonable control may affect the availability of certain facilities or services.
Where a booked service cannot be provided, Aamrapaali will communicate the available options, which may include rescheduling, an alternative arrangement, or a refund where applicable under the booking terms and law.
Aamrapaali reserves the right to update or modify this Refund & Cancellation Policy when necessary.
The applicable terms will be determined in accordance with the customer’s booking confirmation, the terms communicated at the time of purchase, and applicable law. Any changes to this webpage will be published here with an updated effective date.
For questions about refunds, cancellations, payments, or booking modifications, please contact Aamrapaali through the official contact details listed on our website:
Website: https://aamrapaali.com/
Please include your booking reference and relevant transaction details so our team can assist you efficiently.
Thank you for choosing Aamrapaali. We appreciate your trust and look forward to serving you.